Last updated: May 19, 2026
California Backflow & Chlorination (“we,” “us,” or “our”) respects your privacy. This page explains what information we collect, how we use it, and how we protect it, including specific terms governing our SMS communications program.
Information We Collect
We collect information you voluntarily provide, including: name, business or service address, mobile phone number, email address, and service request details. This information is collected when you contact us by phone, email, in person, or through this website to schedule or inquire about backflow testing, chlorination, or other services we provide.
How We Use Your Information
We use your information solely to: schedule and provide backflow testing, chlorination, and related services; send appointment reminders and service updates by SMS, phone, or email; communicate with you about your service; submit certification records to the appropriate water district as required by law; and maintain accurate business records.
Third-Party Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share certification records with your local water district as required by law, and we use service providers such as our SMS messaging vendor to deliver communications on our behalf. We do not share mobile numbers, SMS opt-in data, or consent records with any third party for marketing purposes.
SMS Communications Program
Program Name
California Backflow & Chlorination / Flo Titan SMS Service.
Program Description
This program sends customer-care SMS messages to existing customers regarding their backflow testing and chlorination services. Messages may include appointment scheduling and reminders, technician en-route notifications, service-completion confirmations, certification status, and follow-up communications. This program does not send marketing or promotional content.
How Customers Opt In
Customers are enrolled in SMS communications when they verbally consent during a phone call to schedule service. Before any messages are sent, our representative confirms the customer’s mobile number and explains that they will receive text messages about their appointment and service. Consent is recorded in our customer record. Customers may also opt in by submitting our Text Message Sign-Up form.
Message Frequency
Customers may receive up to 4 messages per month, depending on the frequency of services scheduled and the status of those services.
Message and Data Rates
Message and data rates may apply. Standard rates from your mobile carrier apply to all messages sent and received. Please consult your wireless plan for details.
Help
For help, reply HELP to any message you receive from this program, or contact us at (858) 518-9688 or info@cal-backflow.com.
Opt-Out
You can opt out at any time by replying STOP to any message you receive from this program. Once you reply STOP, you will receive a confirmation message and you will no longer receive SMS messages from this program. You may also request opt-out by contacting us at (858) 518-9688 or info@cal-backflow.com.
Carriers
Carriers are not liable for delayed or undelivered messages.
Privacy of SMS Data
We do not share your mobile number, SMS opt-in data, or consent records with any third party for that party’s own marketing purposes. SMS opt-in data is used only to deliver messages within this program and is shared only with the SMS service provider that sends messages on our behalf.
Data Security
We take reasonable measures to protect the personal information we hold from loss, misuse, and unauthorized access. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law and any record-keeping requirements imposed by water districts or other regulators. To make a request, contact us using the information below.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated where required by law.
Contact Us
California Backflow & Chlorination
1501 India St #103-166
San Diego, CA 92101
Phone: (858) 518-9688
Email: info@cal-backflow.com